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Terms & Conditions
Information about us
R S Textiles has one of the biggest collections of quality stock dress fabrics and deadstock fabrics in the UK. Established in 1963, RS Textiles is a family run business who buys from the fashion houses and mills of leading high street brands, supplying you with some of the latest ex designer fabrics, at a snip of their regular price!
To contact us, please see our Contact Us page.
Our products
- The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products - hence we always recommend that you order samples if required beforehand as we do not accept returns on any cut piece lengths unless a fabric is defected or faulty.
- Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance, and widths of fabrics are often underestimated rather than being exact to cover any width variations in our piece lengths.
- The packaging of the products may vary from that shown on images on our site.
- All products shown on our site are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available, and we will either offer a replacement or agree on an amicable resolution such as to process a refund or credit voucher.
- Our fabric prices sometimes change from that stated on the swatch/mailing lists due to supplier increase in product prices and/or items being reduced into sale. The correct price will be applied at the point of ordering.
- Sometimes, when larger quantities are ordered, or your order has cleared our stock of a fabric, your order may be sent in more than one length to make up the quantity ordered. For example, if you order 10 metres, this may arrive in 2 part pieces to make up the required length, i.e. 6 metres & 4 metres.
- Where bulk/large quantities are ordered we may send your goods either processed onto rolls or double-folded onto boards. If you have a specific processing requirement, this must be stated at the time of ordering, either by separate email to sales@rstextiles.co.uk or stated in the notes section on the checkout page when placing your order.
- We recommend that all fabrics purchased, if washable, should be pre-washed prior to making into your garments. Please note however that any washed or processed fabrics whatsoever are non-returnable or refundable.
How we use your personal information
We only use your personal information in accordance our Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.
If you are a business customer
- You confirm that you have authority to bind any business on whose behalf you use our site to purchase products.
- These terms and conditions herewith, and including our Privacy Policy, constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these terms, or in our Privacy Policy.
How the contract is formed between you and us
- Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
- After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described within this 'terms and condition' statement.
- The contract between us will only be formed when your order has been accepted, processed and despatched.
- If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by email, and if you have already paid for the products we will offer you an alternative, or a refund, or a credit voucher, or an amicable resolution agreeable to both parties.
Our right to vary these terms
- We may revise these terms from time to time if we make changes in how we accept payment from you, or for relevant laws and regulatory requirements, or if the way we operate our business changes.
- Every time you order products from us our current terms and conditions which are in force at 'that date and time' will apply to the contract between you (the customer) and us (the supplier).
- Whenever we revise these terms and conditions, we will amend the date at the bottom of this page to the date when they were last updated.
Delivery
- Delivery will be completed when we deliver the products to the address you gave us. Where incorrect address details are supplied, we cannot accept liability for lost items. It is your responsibility to make sure the correct details are supplied. If goods go ‘missing’ as a result of incorrect address details being supplied, we cannot replace these free of charge.
- The products will be your responsibility from the completion of delivery.
- You own the products once we have received payment in full, including all applicable delivery charges.
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Orders placed during our closure periods (i.e. over a weekend, or Easter, Christmas etc....) will be processed but will not be despatched during this time. Please allow for some small delays after a closure period. This includes responses to any emails sent to us which we aim to respond back to within 48 hours of re-opening times.
- If you choose to ask us to instruct the carrier to leave your parcel in a safe place such as a shed or porch, please note that this is at your own risk as we cannot claim for items that go missing that are not securely delivered.
International delivery
- We deliver to most countries worldwide. However there may be restrictions on some Products for certain International delivery destinations, we will contact you if this is the case.
*PLEASE NOTE THAT DUE TO NEW GPSR LEGISLATION, WE ARE CURRENTLY UNABLE TO SHIP TO NORTHERN IRELAND AND EUROPE*
As our system doesn't let us separate NI from the UK for shipping purposes, if any orders are placed from Northern Ireland we will contact and refund you.
- If you order products from our site for delivery to one of the International delivery destinations, your order may be subject to import duties and taxes which are payable by you the customer, and will be applied when the delivery reaches that destination, usually payable before the delivery is made to you. Please note that we have no control over, neither are we responsible for, these charges, and we cannot predict the amounts before the arrival of the goods to the delivery destination.
- You are always responsible for payment of any import duties and taxes. Please contact your local customs office for further information before placing your order to seek advice if you have any queries. Failure to pay your countries' relevant import duty and taxes may result in your parcel being returned to us. Any re-delivery arrangements will be at your cost, and it is your responsibility to contact us if you haven't received your order within 60 days of the order date.
- You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
Price of products and delivery charges
- We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of products you ordered, we will contact you to arrive at an amicable resolution. If an amicable resolution cannot be arrived at we will issue a refund for the products in question, if paid for, and if not yet paid for, the products in question will be removed from the order and/or credited back to you.
- All prices quoted on our website are exclusive of VAT (Value Added Tax). However, VAT is only applicable on UK sales. If the goods are going outside the UK, then the price stated on the screen is the price payable by any export customer.
- Prices for our products may change from time to time, but changes will not affect any order which we have accepted and despatched.
- The price of a product does not include delivery charges. Our delivery charges are calculated and will be applied at the checkout stage of ordering.
- Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process any products which are affected by such issues on your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process we will treat these items as cancelled, and will notify you in writing, and will issue a credit/refund as is necessary, accordingly to the original order payment arrangement. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price, or for example if the price was accidently not priced at all, i.e. £0.00/m, which can sometime occur by human error.
- Where a voucher is issued, for the purpose of a promotion or a refund, or any other purpose, these must be redeemed in full, to the full amount on the voucher, and against one order at one time, i.e. they cannot be partly redeemed.
- You can pay for products by using PayPal, or by using a debit card or credit card through Stripe, in which case, your debit card or credit card will be charged at the time you place your order.
- In some instances a '30 Day Credit' account may be available to certain UK based companies depending on your credit history, our previous trading experience with the customer, and ultimately all relevant financial checks made on your company.
Our warranty for the products
- We provide a warranty that we supply fabric and materials free from defect at the time of delivery. You are deemed to have inspected it on receipt or within a maximum of 14 days from receipt of goods. If the fabric and/or material is converted into a garment then it is your responsibility to ensure that such fabric/material is of a suitable specification to be included in such garment and we shall not be liable in such respect, and once cut or processed whatsoever our products are non returnable or refundable. Any washing instructions are intended to be by way of recommendation, so it is for you to establish and test to check if the fabric/material is suitable for a particular washing method.
- We provide a warranty that on delivery, and for a period of 14 days from delivery, the products shall be free from material defects, i.e. requiring you as the customer to check the goods within this reasonable timeframe.
Our liability as a wholesaler
- If we fail to comply with these terms and conditions, we are only ever responsible for any loss or damage of the products which we have supplied to you. We are not responsible for any personal or consequential loss or damage.
- Being a wholesaler, we only supply the products for commercial, business, your use, or for re-sale purposes, therefore we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
- Subject to clause 14.2 and clause 14.3, our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products.
- Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.
Events outside our control
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined and explained within our full terms and conditions document herewith.
- An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic, or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- We will contact you as soon as reasonably possible to notify you; and
- Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
Communications between us
- When we refer, in these Terms, to 'in writing', this will also include 'by email'.
- Being a wholesaler we do not accept cancelation of processed or cut orders unless the products supplied are defected or faulty, in which case, our first resolution route would be to replace the goods. If this is not possible due to supply, then we would look to arrive at an amicable resolution between us.
- If we have to contact you or give you notice in writing, we will do so by email or by prepaid post to the address you provide to us in your order.
- If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee given by them at the point of ordering. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
Other important terms
- We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
- You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
- This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
- Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
- If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
- If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
- Terms And Conditions Last Updated On 19/05/2021